User-Generated Content: What It Is, Key Features, Benefits, Use Cases, and How It Fits in Content Marketing
User-Generated Content (UGC) is any content created by customers, fans, or community members—not by the brand itself—and then shared publicly or reused by the brand with permission. In Organic Marketing, UGC is one of the most credible ways to earn attention because it’s rooted in real experiences rather than brand claims. Within Content Marketing, it becomes a repeatable asset type you can plan, curate, and distribute to improve trust, engagement, and conversion—without relying solely on paid media.