Customer Relationship Management: What It Is, Key Features, Benefits, Use Cases, and How It Fits in CRM Marketing
Customer Relationship Management (CRM) is the discipline of managing customer data, interactions, and lifecycle decisions so a business can build stronger relationships and drive predictable revenue. In **Direct & Retention Marketing**, Customer Relationship Management is the operating system behind personalized email, SMS, in-app messaging, loyalty programs, customer support follow-ups, and sales outreach—everything that happens after someone becomes known to you.