Toll-Free Number (TFN) is a virtual single number that customers can dial to reach a business anytime, anywhere from across the nation, absolutely free of charge to them. Jio TFN Service is based on state-of-the-art fully convergent IP Multimedia Subsystem (IMS) platform. These numbers are accessible by all the operators across India. This service comes with Self-Care portal to define terminating number and intelligent routing on a real-time basis.
Call Routing Configuration Details of Toll Free Jio Business Number
Routing configurations
- Default
- Region Based
- Personalized treatment to callers basis region of call origin
- Define different routing of incoming calls basis region
- Time Based
- Manage distribution of calls basis time of day
- Define separate routing logics basis day of week or holidays
- Combination Based
- Combine two different routings to create specific routing logics
- Create your own routing logic by combining various call routing and distribution logics
Call distribution type of Toll Free Jio Business Number:
Call distribution type:
- Round Robin: With Round Robin calling, the calls are evenly distributed. For example, if there are two destination numbers set up in your Round Robin dial step, the first call that comes in will go to Recipient A. The next call that comes in will go to Recipient B.
- Priority: Priority routing uses call history to determine the order in which calls will be distributed to your agents. This type of routing can be used to prioritize call forwarding to an agent who has already been in contact with a caller, or to balance the distribution of calls within your team by forwarding calls first to agents receiving the fewest calls.
- Load Based
- Distribute call traffic between various locations
- Optimize call center and manpower costs
What is Region based routing?
Region based routing allows organizations to route calls made to a Jio Toll-Free Number to different terminating locations pan India. This routing is based on each call’s point of origin, as defined by state or telecom circle.\
What is Time based routing?
Time base routing allows you to route calls made to a single Toll-Free Number to different answering locations, depending on the time of day. For example, if your customer service department is closed, you can route callers to an office that is operational at that time of day. This helps in managing time and day distribution accurately and increases customer responsiveness.
What is Load based or Percentage based routing?
Percentage/ Load based routing allows you to route calls based on number of staff available. If one location is short-staffed, you can split calls to a single Toll-Free Number Service, so these calls go to two or more answering locations. The call split is based on a percentage distribution that you designate. With this, you will be able to optimize additional staffing call centres and manpower costs.
What is Whitelist and Blacklist routing?
You can selectively allow or disallow calls from a certain telecom circle to be terminated on a Toll-Free Number. For example : Calls only from Gujarat circle should mature or all calls from Rajasthan to be blocked.
What is Barring?
With barring feature, customer can define certain numbers from which calls can be barred to access the TFN.
